Buy Q&A
1. How to buy Twinspanda product?
Customer can using the Online Store which in our website to buy the product instantly, or Email to: sales@twinspanda.com

Phone: 6014 8656 (Mr.Cheng)

Phone: 9515 7490 (Mr.Ho)

Distributor Shop: Poor DC 窮人相機店
Address: Basement 34, Apollo, 170 Castle Peak Road, Cheung Sha Wan, Hong Kong

Distributor Shop: ICE BOX 格仔舖
Address: No, 119, 2/F, Sino Centre, 582-592 Nathan Road, MongKok, Hong Kong
2. Payment Method
Customer can use their PayPal account to settle the payment. if you do not have a PayPal account, you can use your credit card to settle the deal. You can insert your Name and billing address and Credit card number during the transaction, as the below:


Transfer type: Bank Transfer / ATM / Online Banking Transfer

Bank Account No.: HSBC 015-382963-292

We will call you in two days to confirm the order, after confirmation, please tranfer the total amount to our HSBC account 015-382963-292. After we confirmed receive the payment, we will send out the product ASAP.
3. Delivery / Transportation cost?
Hong Kong Customer:
After we process the order, and confirm the buyer information , we will send out the product by postal in 3 days. So our customer can receive their product in around 1 week.

On the other hand, customer can choose to get their product directly, we will confirm it to customer by phone.

Oversea customer:
After we process the order, and confirm the buyer information , we will send out the product by postal in 3 days. Because of different destinations, we can not promise the delivery day, for example, USA buyer may take around 1 month to receive the product.

We will not charge the transportation cost at this moment.
4. Modify order / Return goods?
Hong Kong Customer:
Before the Twinspanda product postal out, customer can email to sales@twinspanda.com or call 6014 8656 Mr.Cheng or 9515 7490 Mr. Ho to modify their order. Once the product postal out, the order cannot be change anymore.

Oversea customer:
There is no refund for those goods, so customer need to choose their product what they want very careful.
5. Size of the camera neck strap?

* This picture is only for reference.
6. What DSLR / DC, can use Twinspanda camera neck strap?
Most of the DSLR is suitable to use, for example: Canon, Nikon, Sony, Olympus, Pentax.

If your DC / DC bag, have a place to hook a neck strap, and have 1.2 cm width, you can use our product.
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Contact Info
電話:6014 8656 (鄭先生)
電話:9515 7490 (何先生)
電郵:sales@twinspanda.com
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